MoTechPremium Products
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Policies

Return policy

The conditions under which MoTech Premium Products will provide refunds for products purchased through our website and services.

30 day money-back guarantee

We offer a 30 day money-back guarantee on all our products. If you are not satisfied with your purchase, you may request a refund within 30 days of the purchase date.

Conditions for returns

To be eligible for a return, the following conditions must be met:

  • The product must be returned in its original condition.
  • Proof of purchase must be provided.
  • The refund request must be made within 30 days of the purchase date.

Non-refundable items

Digital products, such as software downloads and licenses, are non-refundable once they have been accessed or downloaded. Customized or personalized products are non-refundable unless there is a defect or error caused by us.

Requesting a refund

To start a refund, contact our customer support team by email or phone using the details below. Provide your order number, proof of purchase, and the reason for the refund request.

If your refund request is approved, you will receive instructions on how to return the product. You are responsible for the cost of return shipping unless the product is defective or the return is the result of our error.

Once we receive the returned product we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund is processed and a credit is applied to your original method of payment within 7 to 10 business days.

Warranty, defective and damaged products

We give a 2 year warranty on our product. We will replace any product that is defective or damaged at no additional cost to you. If you need to exchange a defective or damaged product, contact our customer support team.

Late or missing refunds

If you have not received a refund within the expected time frame, check your bank account again, then contact your credit card company, as it may take some time before a refund is officially posted. If you have done all of this and still have not received your refund, please contact us.

Contact information

If you have any questions about this policy, please contact us at: