Return Policy
Introduction
This Return Policy outlines the conditions under which MoTech Products ("we," "us," or "our") will provide refunds for products purchased through our website and services.
Eligibility for Returns
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all our products. If you are not satisfied with your purchase, you may request a refund within 30 days of the purchase date.
Conditions for Returns
To be eligible for a returns, the following conditions must be met:
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The product must be returned in its original condition.
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Proof of purchase must be provided.
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The refund request must be made within 30 days of the purchase date.
Non-Refundable Items
Digital Products
Digital products, such as software downloads and licenses, are non-refundable once they have been accessed or downloaded.
Customized Products
Customized or personalized products are non-refundable unless there is a defect or error caused by us.
Process for Requesting a Refund
Contact Customer Support
To initiate a refund, please contact our customer support team at motechpremiumproducts@gmail.com or call us at +1 (502) 376-3349. Provide your order number, proof of purchase, and reason for the refund request.
Return Instructions
If your refund request is approved, you will receive instructions on how to return the product. You are responsible for the cost of return shipping unless the product is defective or the return is a result of our error.
Refund Processing
Once we receive the returned product, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Exchanges
Defective or Damaged Products
We will replace any products that are defective or damaged at no additional cost to you. We give 2 years of warranty in our product and incase of any damage you can return it to us. If you need to exchange a defective or damaged product, please contact our customer support team.
Late or Missing Refunds
Processing Time
If you have not received a refund within the expected time frame, first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted.
Contacting Us
If you have done all of this and still have not received your refund, please contact us at motechpremiumproducts@gmail.com.
Contact Information
If you have any questions about these Terms, please contact us at:
Email: motechpremiumproducts@gmail.com
Tel: +1 (502) 376-3349
Address:
2211 Quillman Hill Rd.
Louisville, KY 44224
United States of America